First, familiarize yourself with the documentation, including this page, the program overview, and
Then, review the approval checklist to learn about each area to be addressed for approval.
Next, start working on the requirements. When you're ready to submit an app for approval, please create
a ticket on this Service Desk.
During the approval process you will be updated on review progress and you may be asked to update your
submission and clarify responses.
Once approved, apps are automatically updated in the Atlassian Marketplace to indicate the Cloud
Fortified app designation and your app will be included in a periodically updated list of Cloud Fortified
apps in go-to-market materials for our field teams and channel partners.
From time to time we might get in touch to gather feedback, share updates about any upcoming changes
that we're exploring or plan to make for the program.
Your app has an annual review process where we verify that your app is in good order, and any new
requirements are met. There is also an escalation process where Atlassian or customers can raise concerns
about an app's compliance with the program requirements.
After raising your Cloud Fortified app readiness ticket, our team triages and reviews your submission
for any missing or incomplete elements. We track these elements and update you as to the requirements
that follow. For some requirements, such as security and support, we often need only to verify the
status of your app. For other requirements, such as those in the reliability stream, we need to configure
your app, give accounts access to new views, and arrange test-runs of some of the processes. Throughout
this process, we use the workflow below to reflect where responsibility for the next step lies, and
track the individual components of app approval.
These pages provide additional details about the requirements for each part of the approval process:
Approval process: We endeavor to review and take your app through the approval steps in a timely manner.
While we designed the process to avoid idle time, we're keen to learn and improve. Please note that
some requirements, however, such as the security program requirements, inherently have some "soak"
time before becoming active and approval can be granted.
Annual review process: We plan to review each Cloud Fortified app's approval status on an annual
basis. The details of this will be worked out after the launch of the program.
Escalation/violation process: We plan to formalize an escalation process for when a Cloud Fortified
app fails to meet requirements after approval.
Updates to program requirements
We continue to develop and release improved developer tooling and guidelines on monitoring and improving
the reliability and security of Atlassian Cloud products. As we do so, we also update the Cloud Fortified
app requirements, documentation, and guidelines. We communicate these alterations ahead of time and
release clear guides on how they should be adopted.