Last updatedFeb 21, 2019

Tracking your Data Center app submission

Once your Data Center app readiness ticket has been raised for you (see Submitting your Data Center app) our team will triage and review your submission for any missing elements. At this stage, you can continue to work on your marketplace listing, marketing and pricing configurations and testing on UPM. It's important to remember that while the process of listing in the Atlassian Marketplace is a separate process, you will need to complete both the Data Center App Readiness and the Atlassian Marketplace submissions in order to list your Data Center App for the first time.

Subsequent updates to your app that are not substantially different from the tested versions, will not need to complete a new Data Center App Readiness checklist, nor have to be re-validated by the Data Center team.

Substantial changes to the app, such as consolidating or separating Data Center Apps, will need to be re-submitted. The existing checklist, if applicable, can be re-used.

If in doubt, please feel free to contact Atlassian Marketplace support, or transition your Data Center App Readiness ticket to "Flagged" to get support from the Atlassian team.

Overall, the workflow for the Data Center App Readiness tickets, looks like the following:

StatusDescription
OpenThe initial state of all Data Center App Readiness submissions. In this state, the Atlassian Data Center team will triage the request and check if any information is missing. At this stage, you can submit your Marketplace app listing and begin working on your Data Center specific pricing, UPM testing, and in product marketing.
Under ReviewWhen the Data Center team is reviewing your Data Center App Readiness ticket, they will move the ticket into This will give you an indication that an Atlassian team member may be in contact shortly to clarify any information provided, or if there are any testing issues with your Data Center App. See: Testing, below.
Waiting for VendorIf the Atlassian team needs to review, or request any information or clarification from your team, they will detail their feedback and questions in the Data Center App Readiness ticket and transition it to . In this state, Atlassian will wait until the vendor provides information to continue the review.
WithdrawnIf at anytime, you would like to cease the review process for your Data Center App or correct any information on your Data Center App Readiness ticket or checklist, you can transition your Data Center App Readiness ticket to . You can resume your ticket at any time and transition it to "Open" to begin the process again. You can use this state if you haven't yet completed your Data Center App Readiness checklist when you first submit the Data Center App Readiness ticket, or if you want to change your responses. A note on existing Data Center Apps moving to Withdrawn: If your Data Center App Readiness ticket had previously been , or if your Data Center App is live in the Atlassian Marketplace, moving to the state will also de-activate the listing from Marketplace. A Data Center App Readiness ticket must remain in a status of either or or to retain an active Data Center App Marketplace listing.
ApprovedOnce Atlassian has reviewed your Data Center App Readiness ticket and checklist, validated your testing against our criteria and approved your Data Center App Readiness ticket, your ticket will be transitioned into the state. The Atlassian Marketplace team are also notified and any Data Center App that you have pending in the marketplace, can now be sent live when you are ready.
FlaggedAt any time if you or the Atlassian team find any potential problems with your Data Center App, we or you can transition the Data Center App Readiness ticket into the state. It enables you to signal to Atlassian that changes may be imminent, a re-review is required or that you require assistance from Atlassian with your Data Center App. No actions are taken against your Atlassian Marketplace listing in this state.
EscalatedWhere significant customer disruption is experienced with any Data Center App, Atlassian or the Vendor can move the Data Center App Readiness ticket to the status. Atlassian moving a ticket to the status, enables us to quickly identify vendors which we need to triage ongoing issues with either our product, API, services or other issue that is impacting on a vendors Data Center App. Vendors who transition their ticket to the status, can signal to Atlassian that assistance or action is required by Atlassian for the Data Center App, in order for you to minimize or cease the customer disruption. No actions are taken against your Atlassian Marketplace listing in this state.