Sales and renewals email campaigns
If your app is a paid via Atlassian listing, it is automatically subject to the services of Atlassian's automated sales and renewal system.
This system is developed, tested, and maintained by Atlassian.
When do we send emails?
We send automated emails to your evaluators or customers according to the following schedule:
Stage | Time |
|---|---|
Pre-Sale (quotes only) | After quote is created |
Pre-Sale (quotes only) | 7 days before quote expiration date |
Purchase | After every payment |
Maintenance | 7 months after purchase date |
Maintenance | 90 days before expiration date |
Maintenance | 45 days before expiration date |
Maintenance (auto-renewal only) | 30 days before expiration date |
Maintenance | 15 days before expiration date |
Maintenance (if not already renewed) | 15 days after expiration date |
What do the emails look like?
The email messages use data from the customer database to populate each form. An example of a pre-sale, purchase, and maintenance email are shown below.
Pre-sale email
Purchase email
Maintenance reminder email
Online sales report
You can view sales data for your apps via the sales report API or through the partner dashboard.
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