Enterprise customers often have high trust needs and expectations. Below are some suggestions for how to establish a level of trust that aligns with enterprise standards, including how to understand compliance in regulated industries and how to build robust support and security measures.
Regulated industries are subject to a number of compliance requirements. Our Compliance Resource Center for customers can help you understand current security, third party audits and certifications, documentation, and legal commitments, such as ISO 27001, SOC 2, HIPAA, TISAX, and FedRAMP.
Visit the Compliance Resource Center.
Read our Encyclopedia of Trust for Marketplace Partners.
Check out our Marketplace Partner Trust Training Series.
Robust support is crucial for staying competitive, as it aligns with enterprise customer needs and expectations. Security incidents can significantly disrupt enterprise customers' operations and cause far-reaching negative impacts. Risks can be mitigated by with proper support for partners, ultimately helping to preserve customer satisfaction.
Learn more about different reliability and support levels.
Implementing ongoing security measures helps you build trust with enterprise customers. By explaining the security testing initiatives you've implemented, such as penetration testing and vulnerability reporting, you can demonstrate your commitment to ensuring the safety and protection of your app and customers.
To see an example of how this works, see Atlassian's approach to External Security Testing.
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