Archiving apps

This page explains why Marketplace apps are archived. It also describes how partners can reinstate archived apps, so that they reappear as active listings on the Marketplace.

About app archiving

As the Marketplace grows, it's important for app users to be able to find current, relevant Marketplace apps. For this reason we archive Marketplace apps that are are no longer relevant or compatible with their Atlassian app. This way Marketplace visitors can easily discover relevant Marketplace apps, and reduces likelihood of finding outdated or obsolete apps.

The Marketplace archives apps automatically when all of the following conditions are true:

• The time since the end-of-life of the latest version of the Atlassian app it supports is greater than one year.
• The Marketplace app has no public paid-via-Atlassian versions. This is because most Marketplace apps in this category have at least one sale and paid customers expect their apps to be available on the Marketplace for the lifetime of their paid licenses.
• The Marketplace app has no public cloud versions. This is because Atlassian's Marketplace cloud apps have different end of life (EOL) policies than our server apps; and Marketplace cloud apps work differently to Marketplace server apps.

For EOL dates of Atlassian apps and Atlassian app versions, see Atlassian Support End of Life Policy.

In some cases, an entire partner may be archived, which means that all Marketplace apps associated with that partner are archived as well. 

Accessing archived apps

Archived Marketplace apps remain on the Marketplace, but they are mostly hidden. They are excluded from search results and from the various browsing views on the Marketplace.

Anyone can still access the listing, but only by going directly to the listing URL or by navigating to it from the archive link at the bottom of the website.

On the listing, a banner at the top of the page indicates that the Marketplace app is archived.

Customers cannot buy or download the Marketplace app for trial, but they can download the app and use it if they already have an existing license.

Reinstating an archived app to active status

A month before a Marketplace app is archived, the Atlassian Marketplace generates an automated email notifying the partner.

The partner can prevent archiving, or reinstate a Marketplace app that is already archived, by updating the Marketplace app listing to reflect support for an active version of the Atlassian app.

It is up to the partner to ensure that the Marketplace app supports the Atlassian app version. Once the partner updates the listing, the listing automatically resumes active status, removing it from the archive list.