Incident management

An incident means an event that disrupts or reduces the quality of a service that requires an emergency response.

Incidents can be raised by the following methods, all of which will produce an EcoHOT ticket.

The EcoHOT ticket is the source of reference for partner and Atlassian efforts.

EcoHOT workflow

Trial the EcoHOT process (required)

Once Atlassian grants you access, familiarize yourself with the EcoHOT project.

• Confirm you can raise an EcoHOT ticket and that your team can access it
• If you'd like to ensure other partners cannot see your incident ticket, set the "Restrict to" field to just your app and administrators.
• Have your operations contacts watch the incident and PIR video training material (coming soon, not required at this time)