Last updated Sep 24, 2024

Prioritize trust to grow your customer base

As a partner, it can be difficult to determine where to invest your trust resources. By incorporating a more customer-centric approach to product planning, marketing, and other strategic business planning, you can help ensure that your business will grow and attract larger customers.

  • 73% of surveyed enterprise customers say apps meeting their compliance requirements is very or extremely important.
  • 80% of surveyed enterprise customers say apps meeting their data residency requirements is very or extremely important.

Below are some key trust areas to consider.

Customer segmentation

Customer segmentation can help you make more informed decisions about trust investments, by allowing you to focus on your ideal customers. Determine your ideal customers, and markets to grow in.

Prioritization

Maximize growth and customer retention by prioritizing investments that bolster trust. There are a number of different ways in which to do this:

  • Trust Roadmapping: Find relevant customer insights and Atlassian's roadmaps to drive trust planning decisions.
  • Making the Case for Data Residency: Understand how to evaluate and implement data residency.
  • Navigating Data Privacy in a Global Landscape: Learn more about privacy regulations like GDPR and CCPA, as well as applicable compliance certifications.

Learn how to prioritize trust investments.

Compliance

Partners have a responsibility to protect customer data and provide a reliable experience. However, we know that it can be difficult to navigate all of the components of building customer trust, especially as a smaller vendor.

Check out our Encyclopedia of Trust for Marketplace Partners.

Read about compliance basics.

Security & trust programs

Joining Atlassian programs can help boost trust signals to customers. Participants in our Marketplace Security Bounty Program help detect vulnerabilities in your app, and our Cloud Fortified Apps signal baseline levels of security, reliability and support, which can help you stand out to enterprise customers.

Join the Marketplace Security Bug Bounty Program.

Join the Cloud Fortified Apps program.

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