Why can't I change the payment model

Problem description

When trying to change the Payment model for an existing app the following message is displayed in the UI:

Cause

You can't alter the Payment model for existing apps in the following scenarios:

• Paid via Atlassian → Paid via Vendor
• Paid via Atlassian → Free
• Free → Paid via Atlassian
• Paid via Vendor → Paid via Atlassian

You can change the Payment model in the following situations:

• Free → Paid via Vendor
• Paid via Vendor → Free

Resolution

In order to change the Payment model for an existing app (bar the two situations listed above) you'll need to release a new version with this change in place.

For server apps

In your pom.xml and atlassian-plugin.xml.

For details, see Adding licensing support to server apps.

For Connect apps

Set the enableLicensing flag in the app descriptor file to true.

For details, see Cloud app licensing